Refund policy

Return, Exchange & Shipping Policy

Effective for all orders placed on www.elaar.in and through our offline activations.

At Elaar, we strive to ensure every order meets your expectations. If something doesn't feel right, we're here to help with a clear and transparent return and exchange process.

1. General Guidelines

Products purchased from the Sale Section are final sale and are not eligible for returns or exchanges.
International orders are currently not eligible for returns or exchanges.
Elaar reserves the right to refuse returns that do not meet the eligibility conditions outlined in this policy.

2. Exchanges

We follow standard industry sizing to help you find the best fit. If the size does not work for you, we are happy to assist.

Exchange Eligibility

Size exchanges are available only for the same style, subject to stock availability.
If you wish to exchange for another style, the replacement product must be of equal or higher value.
If the new product selected is of higher value, the price difference must be paid before dispatch.
Exchange requests must be raised within 72 hours of delivery.

3. Damaged, Incorrect or Tampered Deliveries

If you receive:

A damaged product
An incorrect product
A package that appears tampered with
Missing items within the package

Please contact us within 72 hours of delivery so we can investigate and resolve the issue promptly.

Contact Details

Email: hello@elaar.in

Please include:

Your order number
Clear photographs of the issue
An unboxing video (strongly recommended)

4. Unboxing Video Requirement & Claims Policy

To help us fairly investigate delivery-related concerns, we strongly recommend recording a clear unboxing video while opening your package.

Unboxing Video Guidelines

The outer packaging and shipping label must be clearly visible before opening.
The video must be continuous and unedited.
Any issue with the order must be shown clearly within the same recording.

Why This Helps

Our logistics partners often require unboxing proof to investigate claims related to:

Parcel tampering
Missing items
Incorrect products
Damaged deliveries

Important Note

Claims related to missing, incorrect, damaged, or tampered products may not be accepted without sufficient unboxing evidence.

Elaar reserves the right to decline claims where adequate proof is unavailable or where misuse is suspected.

This policy helps protect both customers and our business from fraudulent claims and shipping disputes.

5. Return Eligibility Conditions

To qualify for a return or exchange:

The product must be unused, unworn, and unwashed.
The product must be returned in its original packaging.
All original tags, labels, and accessories must be intact.
Proof of purchase or order confirmation must be provided.

Products returned in used, damaged, altered, or non-resalable condition may be rejected and shipped back to the customer at their expense.

6. Return Process

To initiate a return or exchange, please email:

Customer Support: hello@elaar.in

Please Include

Your order number
Reason for return or exchange
Relevant photos/videos, if applicable

Once your request is reviewed and approved, our team will guide you through the next steps.

Return Methods

Reverse Pick-Up (Arranged by Elaar)

We arrange a pick-up from your address.

Actual outward shipping cost and return shipping cost will be deducted from your refund.
Proof of logistics charges can be shared upon request.

Self-Ship

You may courier the product back to us within 7 days of approval.

Only the outward shipping cost will be deducted from your refund.
Customers are advised to use a reliable courier service with tracking.

Self-Ship Address

Elaar
605, Conwood Paragaon
Plot No. 6, Walbhat Road
Goregaon (East)
Mumbai – 400063
Maharashtra, India

7. Refund Policy

Refund Processing

Once the returned product is received and passes quality inspection, the eligible refund amount will be processed to the original payment method.

Refund timelines may vary depending on your payment provider or bank.

As a small independent brand, Elaar bears the cost of shipping every order to customers. When a product is returned, we incur both outward and return logistics expenses without a completed sale. Therefore, applicable logistics charges are deducted from refunds.

Logistics Deduction on Returns

Since shipping costs are built into the selling price and we bear the cost of delivering every order, logistics deductions apply on accepted returns.

Reverse Pick-Up: Outward shipping cost + return shipping cost will be deducted.
Self-Ship: Only the outward shipping cost will be deducted.

Proof of logistics charges can be shared upon request.

Lost in Transit

If an order is officially confirmed as lost in transit due to an error from Elaar or our logistics partner, a full refund will be issued without any deductions.

8. Cash on Delivery (COD) Policy

To confirm purchase intent and reduce unverified orders, all COD orders require a non-refundable convenience fee of ₹99 at checkout.

Important Notes

The ₹99 COD fee is non-refundable under all circumstances.
If a COD order is returned after delivery, the COD fee will not be refunded.
If a COD order is refused, unaccepted, or marked Return to Origin (RTO), the COD fee will remain non-refundable.
Elaar reserves the right to restrict COD access for customers with repeated non-acceptance of orders.

This policy helps offset logistics and operational costs incurred on failed COD shipments.

9. Cancellations

Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and will fall under the return policy after delivery.
Elaar reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.