Shipping policy

Shipping Policy

Effective for all orders placed on www.elaar.in and through our offline activations.

At Elaar, we are committed to delivering your order safely, efficiently, and in the best possible condition. By placing an order with Elaar, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Shipping Timeline

 

Shipping timelines vary depending on the product ordered. Customers are advised to refer to the Delivery & Shipping section available on the respective product page for the estimated dispatch timeline applicable to that product before placing an order.

As a general guideline:

  • Orders are typically dispatched within 1–3 business days from the date of order confirmation.
  • Once dispatched, deliveries generally take 4–7 working days, depending on the delivery location, courier serviceability, and other operational factors.
  • Certain products, including pre-order, made-to-order, personalised, or limited-edition styles, may require additional processing time. The applicable estimated dispatch timeline, wherever relevant, will be clearly mentioned on the respective product page.

All orders are shipped from our warehouse in Mumbai, Maharashtra, India.

While we make every effort to dispatch and deliver orders within the estimated timelines, these timelines are indicative only and are not guaranteed. The shipping timeline displayed on the respective product page shall take precedence over the general timelines mentioned in this Shipping Policy. Actual dispatch and delivery timelines may vary depending on the specific product ordered, courier serviceability, and circumstances beyond Elaar's reasonable control.

2. Shipping Charges

  • Free shipping is available across India on all prepaid orders.

Cash on Delivery (COD)

To confirm purchase intent and reduce unverified orders, all Cash on Delivery (COD) orders require a ₹149 COD Confirmation Charge at checkout.

The ₹149 consists of:

  • ₹49 towards a non-refundable COD Convenience Fee, and
  • ₹100 as an advance payment, which is adjusted against the final payable amount at the time of delivery.

Important Notes

  • The ₹49 COD Convenience Fee is non-refundable under all circumstances.
  • The remaining ₹100 is adjusted against the final amount payable upon delivery.
  • If a COD order is cancelled before dispatch, ₹100 will be refunded, while the ₹49 Convenience Fee will remain non-refundable.
  • If a COD order is refused, returned after delivery, or marked as Return to Origin (RTO), no part of the ₹149 COD Confirmation Charge shall be refunded.
  • Elaar reserves the right to restrict or disable Cash on Delivery for customers with repeated failed deliveries, refusals, cancellations after dispatch, or RTOs.

3. Delivery & Order Acceptance

  • Deliveries may require a signature, OTP verification, or any other proof of delivery as required by our logistics partners.
  • Once a shipment has been marked as delivered by our logistics partner, or accepted by any individual at the delivery address provided during checkout, the delivery shall be deemed complete.
  • Customers are responsible for providing accurate and complete shipping details, including the recipient's name, address, PIN code, and contact number.
  • Elaar shall not be responsible for delays, failed deliveries, or losses arising due to incorrect, incomplete, or inaccurate information provided by the customer.

4. Delivery Attempts

Our logistics partners generally make up to two delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailability
  • Unanswered delivery calls
  • Incorrect or incomplete address
  • Failure to provide OTP or delivery confirmation where required
  • Refusal to accept the shipment

the order may be returned to our warehouse as Return to Origin (RTO).

In such cases:

  • The ₹49 COD Convenience Fee shall remain non-refundable.
  • The remaining ₹100 paid towards the COD Confirmation Charge shall not be refunded if the order is refused, returned after delivery, or marked as RTO.
  • Re-shipping charges may apply if the customer wishes to have the order dispatched again.

5. Shipping Coverage

Elaar partners with reputed logistics providers to deliver across India.

Delivery timelines and serviceability may vary depending on the destination.

In the rare event that a delivery location is not serviceable by our courier partners, our team will contact you to discuss the best possible alternative.

6. Delays & Force Majeure

Although we make every effort to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Festivals or peak sale periods
  • Severe weather conditions
  • Political unrest or strikes
  • Natural disasters
  • Government restrictions
  • Operational disruptions
  • Logistics or transportation delays

Such delays shall not entitle the customer to compensation, cancellation, or claims against Elaar.

7. Damaged, Incorrect or Tampered Deliveries

If your package appears damaged, tampered with, opened, or if you receive an incorrect or incomplete order, we strongly recommend:

  • Refusing delivery where reasonably possible; or
  • Recording a clear, continuous unboxing video while opening the package.

All concerns relating to damaged, incorrect, missing, or tampered deliveries must be reported within 3 calendar days of delivery.

Please email:

hello@elaar.in

Include:

  • Order number
  • Clear photographs or videos of the issue
  • Unboxing video wherever available

Claims submitted without sufficient supporting evidence may not qualify for investigation or resolution.

8. Cancellation Policy

  • Orders may only be cancelled prior to dispatch.
  • Once dispatched, orders cannot be cancelled and shall be governed by Elaar's Returns, Exchanges & Shipping Policy.
  • Approved prepaid order cancellations will be refunded to the original payment method.
  • For COD orders cancelled before dispatch, ₹100 from the COD Confirmation Charge will be refunded, while the ₹49 COD Convenience Fee shall remain non-refundable.
  • Elaar reserves the right to cancel any order due to stock unavailability, pricing errors, payment verification issues, suspected fraud, or any other reason deemed appropriate.

9. Footwear Care

At Elaar, every pair is thoughtfully crafted using high-quality non-leather materials selected for their comfort, aesthetics, and durability.

Footwear is among the most frequently used personal products. Its longevity depends not only on the quality of its construction but also on factors such as usage, walking surface, storage conditions, weather exposure, maintenance, and overall care exercised by the customer.

Normal wear and tear, sole abrasion, creasing, fading, scratches, stains, water damage, accidental damage, improper storage, and deterioration arising from regular use do not constitute manufacturing defects.

Product Care

To help maintain the appearance and longevity of your footwear:

  • Avoid direct exposure to water or excessive moisture.
  • Do not wear the footwear in heavy rain or water-prone areas.
  • Always dry your feet before wearing the footwear.
  • Avoid prolonged exposure to direct sunlight or excessive heat.
  • Store your footwear in a dust bag or shoe bag in a cool, dry place.
  • Do not use harsh cleaning agents, detergents, or solvents.
  • Decorative elements such as pearls, embroidery, embellishments, and accessories should be handled with care.

10. Manufacturing Defects & Repair Assistance

Elaar does not provide a product warranty.

If you believe your footwear has a manufacturing defect, you must notify us within 3 calendar days of delivery by emailing hello@elaar.in, along with clear photographs or videos.

Claims reported within this period will be reviewed by our Quality Team. Where a genuine manufacturing defect is identified, Elaar may, at its sole discretion, offer a repair, replacement, store credit, or any other appropriate resolution.

Claims relating to manufacturing defects reported after 3 calendar days from delivery will not be accepted, as it is no longer reasonably possible to determine whether the issue originated during manufacturing or arose through subsequent use.

For issues arising from regular wear and tear after use, repair assistance may be offered solely at Elaar's discretion, subject to inspection, feasibility, and availability of materials.

Where repair assistance is offered:

  • Customers may be required to self-ship the product to our warehouse.
  • Shipping charges, if applicable, shall be borne by the customer unless otherwise agreed by Elaar.
  • Repair timelines may vary depending on the nature of the repair.

Repair assistance, where provided, does not constitute a product warranty or guarantee against future wear or damage.

Elaar's assessment regarding whether a product suffers from a manufacturing defect shall be final.

11. Contact Us

For any questions relating to shipping, deliveries, cancellations, or repair assistance, please contact:

Elaar Customer Support

Email: hello@elaar.in

We endeavour to respond within 24 business hours.

Please include your order number in all correspondence to help us assist you more efficiently.

Disclaimer

Elaar reserves the right to amend, modify, or withdraw this Shipping Policy at any time without prior notice. Any disputes arising out of purchases made from Elaar shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.